SHIPPING POLICY (DIGITAL PRODUCTS)

At EMBROIDERYART, we exclusively offer digital products (embroidery files, sublimation files, and digital designs). Consequently, no physical products will be shipped to your postal address.

1. DELIVERY METHOD

All our products are delivered electronically. Once your payment is confirmed, you will receive immediate access to your files in two ways:

  • On the Confirmation Page: A direct download link will be displayed immediately after checkout.

  • Via Email: A confirmation email containing the download links will be sent to the email address provided during the ordering process.

2. SHIPPING FEES

Since our products are digital, there are no shipping or handling fees, regardless of your location in the world.

3. DELIVERY TIME

Delivery is instantaneous. In rare cases, a delay of a few minutes may occur while the payment is validated by the payment processors (Stripe/PayPal) before the download link is activated.

4. DOWNLOAD ISSUES

If you do not receive the confirmation email or if you experience difficulties downloading your files, please:

  • Check your "Junk" or "Spam" folder.

  • Contact us directly at support@embroidery.best.

5. TECHNICAL SUPPORT

Our team is available to assist you in the event of a faulty link or corrupted file. We commit to responding to all requests for assistance within 24 hours.

COMPANY CONTACT DETAILS:

  • Trade Name: EMBROIDERYART

  • Address: Office 17877, 182-184 High Street North, East Ham, London, E6 2JA

  • Email: support@embroidery.best