PRIVACY POLICY

Last Updated: March 11, 2026

EMBROIDERYART LTD operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you access our Services, purchase digital files, or communicate with us.

By using our Services, you acknowledge that you have read and understood the terms of collection and use of your information as described below.

1. PERSONAL INFORMATION WE COLLECT

We collect the following categories of information:

Contact Details: Name, billing address, phone number, and email address.
Financial Information: Payment details (securely processed by Stripe or PayPal). We do not store your full card numbers on our servers.
Transaction Information: Details regarding the designs and digital files you have purchased.
Device Information: IP address, browser type, and unique identifiers collected automatically via Shopify.

2. HOW WE USE YOUR INFORMATION

We use your information to:

Provide Services: Process your orders and send you the download links for your embroidery/sublimation files.
Customer Support: Respond to your inquiries via email within 24 hours.
Security: Detect and prevent fraud (using Shopify and Stripe tools).
Marketing (with your consent): Inform you of our new designs or promotions.

3. DISCLOSURE TO THIRD PARTIES

We share your information with essential service providers:

Shopify: For hosting our online store.
Stripe / PayPal: For secure payment processing.
Legal Authorities: If required by law to comply with our regulatory obligations in the United Kingdom.

4. YOUR RIGHTS (GDPR AND UNITED KINGDOM)

If you reside in the United Kingdom or the European Economic Area (EEA), you have the following rights:

The right to access, rectify, and delete your data.
The right to data portability.
The right to withdraw your consent at any time (particularly for marketing purposes).

5. SECURITY AND RETENTION

While no system is infallible, we use Shopify’s security protocols to protect your data. We retain your personal information for as long as necessary to provide access to your purchased files or to comply with our tax obligations in the United Kingdom.

6. INTERNATIONAL TRANSFERS

Your data may be transferred and processed outside your country of residence (notably in Canada and the United States via Shopify). We ensure that these transfers are protected by standard contractual clauses.