Privacy Policy

At EmbroideryART Studio, we are committed to respecting and protecting the privacy of our visitors and customers. This Privacy Policy details the types of personal data we collect, how we use it, and the security measures we have in place to safeguard your information.

1. Information We Collect

We collect personal information solely to provide, support, and deliver our digital embroidery patterns. The types of data we gather include:

• Customer Contact Details: When you complete checkout, we collect your name and email address. This is required to dispatch the secure download links for your ZIP packages.
• Payment Information: All checkouts are processed via industry-standard secure payment systems (such as Stripe or Paypal). We do not record, store, or receive your raw card details, CVV, or passwords.
• Technical Access Data: We may collect standard browser metadata (such as IP address, browser type, and language preference) solely for security auditing and debugging system operations.

2. Local Storage & User Preferences

Our website utilizes browser-based Local Storage (and secure session cookies) to save your preferences directly in your browser. This information is not transmitted to our servers or third parties. It is used to persist:

• Your active Shopping Cart contents and quantities.
• Your saved Wishlist designs.
• Your preferred display currency (USD, EUR, or GBP).
• Your theme mode preference (Dark Mode or Light Mode).

3. How We Use Your Information

Your information is used strictly under legal e-commerce guidelines. We use it to:

• Generate and email your secure digital embroidery files (.ZIP download links).
• Issue order receipts, updates, and custom digitized file delivery notifications.
• Respond to your technical support requests or file formatting inquiries.
• Verify transaction records in case of duplicate billing or refund requests.

4. Data Sharing & Security

We maintain a strict policy against data exploitation:

• No Data Sales: We do not sell, rent, license, or trade your personal information, name, or email with any advertising networks or external third parties.
• Third-Party Integrations: We only share data with essential service providers who handle secure payment gateways and digital download dispatching services. These platforms are fully GDPR and PCI-DSS compliant.
• Security Practices: We use industry-standard Secure Socket Layer (SSL) encryption on all page routes to protect data sent to and from our site.

5. Your Rights & Data Requests

You have the right to request access to the personal data we hold about you, request corrections to your email address, or ask for the complete deletion of your order records. To execute any of these requests, please contact our privacy compliance team at support@embroidery.com.